Manufacturer documented
The exact rule or warranty point is stated in an official manufacturer document for the relevant model/region.
Evidence behind the system.
A source-backed library for product documentation, compatibility screening and warranty preparation. Exact model, revision, region and final manufacturer terms always take precedence over a general website summary.
Manufacturer sourcesWarranty processesInstaller-readySouth Africa focused
The builder does not turn “unknown” into “approved”.
Manufacturer-derived
The result follows directly from manufacturer-published limits but is not an explicit compatibility statement.
Engineering review
The numbers are useful for screening, but the exact system or integration needs a technical confirmation.
Not established
The site does not have enough source material to establish the claim. Treat it as unverified.
Keep the paperwork that makes a claim easier.
Deyereview
SUN 30/50/80/125 kW hybrid inverter range
Model/region specific; Deye publishes general 5-year terms with optional/extended arrangements and current product pages may show 5/10-year options depending on installation site.
Recommended record pack
- Keep the original invoice / proof of purchase.
- Record the exact model and serial number.
- Keep commissioning and configuration records.
- Capture fault codes, screenshots/photos and logs before opening equipment.
- Contact the seller / authorised service route and provide the requested serial, configuration and fault information.
Deyedocumented
BOS-B Pro-A3
10 years listed on the official product page; final coverage remains subject to the applicable warranty policy and supplied revision.
Recommended record pack
- Confirm supplied BOS-B Pro-A3 revision on the quotation.
- Keep invoice, serials and installation date.
- Retain BMS / system configuration and fault information.
- Route claims through the seller / authorised Deye service process.
Deyedocumented
BOS-G Pro
10 years listed on the official product page; final coverage remains subject to the applicable warranty policy and supplied revision.
Recommended record pack
- Confirm exact BOS-G Pro series and module count on the quotation.
- Keep invoice, serials and installation date.
- Retain BMS / system configuration and fault information.
- Route claims through the seller / authorised Deye service process.
Dynessdocumented
STACK280 (Africa)
10-year product warranty in the Africa warranty document. The performance warranty is tied to 70% usable-energy retention for 10 years or the applicable minimum throughput, whichever comes first, subject to the stated conditions.
Recommended record pack
- Register the product through Dyness ZA / the approved registration workflow.
- Keep proof of purchase, serial numbers and warranty-start information.
- Follow the product manual and communications requirements.
- Report a defect promptly using the Dyness after-sales process and include fault details / photographs / system information.
- Do not assume an incompatible inverter, unauthorised modification or improper installation remains warranty-covered.
LONGireview
LONGi PV modules
Model- and region-specific; official warranty documents are available from LONGi's warranty library.
Recommended record pack
- Record the exact module model and serial / pallet documentation.
- Keep proof of purchase and commissioning date.
- Use the exact regional warranty document for the module supplied.
Primary source library.
| Brand | Document | Type | Use it for |
|---|---|---|---|
| Deye | Deye General Warranty Terms & Conditions ↗ | Warranty policy | General Deye warranty framework. Exact regional/model policy and sales contract govern. |
| Deye | Deye Global Service Centre — South Africa ↗ | Service / warranty process | Official Deye service listing including South Africa head office and Cape Town service centre. |
| Deye | Deye SN Traceability Verification ↗ | Traceability | Use the device serial number to verify authorised installation location / actual installation site. |
| Deye | BOS-B Pro-A3 — official product page ↗ | Product / warranty summary | Official product page lists a 10-year warranty for BOS-B Pro-A3, subject to the applicable warranty terms. |
| Deye | BOS-G Pro — official product page ↗ | Product / warranty summary | Official product page lists a 10-year warranty for BOS-G Pro, subject to the applicable warranty terms. |
| Deye | 100 kW–2.5 MW C&I ESS Solution ↗ | C&I system source | Official C&I solution page with current PCS / MPPT / BOS-B Pro-A3 information. |
| Dyness | STACK280 Africa Warranty Terms ↗ | Warranty policy | Africa-region warranty terms for STACK280, including warranty period, performance warranty and claims requirements. |
| Dyness | Dyness ZA Warranty Registration ↗ | Warranty registration | South Africa warranty registration instructions and extended-warranty workflow. |
| Dyness | Dyness ZA After-sales Service ↗ | Service / warranty process | South Africa after-sales intake including purchase proof, fault description and photo upload workflow. |
| Dyness | STACK280 — official South Africa product page ↗ | Product / warranty summary | Official ZA product page states 10-year warranty and published STACK280 system range. |
| LONGi | LONGi Solar Warranty Documents ↗ | Warranty library | Official warranty library. Use the exact module model and applicable regional warranty document. |
| Deye | SUN-30K-SG02HP3-EU-AM3 — datasheet (current site revision) ↗ | Exact model datasheet | Use this model-specific document for the electrical baseline; confirm the supplied revision matches the quotation. |
| Deye | SUN-30K-SG02HP3-EU-AM3 — installation manual ↗ | Exact model manual | Use the manual for installation, commissioning and operating requirements. |
| Deye | SUN-50K-SG01HP3-EU-BM4 — datasheet (current site revision) ↗ | Exact model datasheet | Use this model-specific document for the electrical baseline; confirm the supplied revision matches the quotation. |
| Deye | SUN-50K-SG01HP3-EU-BM4 — installation manual ↗ | Exact model manual | Use the manual for installation, commissioning and operating requirements. |
| Deye | SUN-80K-SG02HP3-EU-EM6 — datasheet (current site revision) ↗ | Exact model datasheet | Use this model-specific document for the electrical baseline; confirm the supplied revision matches the quotation. |
| Deye | SUN-80K-SG02HP3-EU-EM6 — installation manual ↗ | Exact model manual | Use the manual for installation, commissioning and operating requirements. |
| Deye | SUN-125K-SG02HP3-EU-GM10 — datasheet (current site revision) ↗ | Exact model datasheet | Use this model-specific document for the electrical baseline; confirm the supplied revision matches the quotation. |
| Deye | SUN-125K-SG02HP3-EU-GM10 — installation manual ↗ | Exact model manual | Use the manual for installation, commissioning and operating requirements. |
Source set verified 2026-09-24. Manufacturer documentation can change; the exact document supplied with a quotation / product revision should govern.
Warranty claim checklist
Before you call for support.
- Identify the exact product model, revision and serial number.
- Confirm original purchase invoice and installation / commissioning date.
- Capture fault codes, alarms, photographs and system configuration.
- Keep BMS / inverter logs and relevant PV / load information where available.
- Use the manufacturer or authorised-seller process rather than modifying or opening equipment without permission.
South Africa service routes
Use the official channel first.
Deye and Dyness publish their own regional service and after-sales routes. Solar Salvation Tech ZA can help prepare the technical information for an enquiry, but the manufacturer / authorised service process determines warranty eligibility.